Short-term rentals are common across the valley, and cities such as Palm Springs regulate them. A leak during a booking means protecting the guest, the home, and your calendar at the same time.
When a guest calls
- Walk the guest through closing the fixture valve or main shut-off. Keep the location in your house manual.
- Ask for photos and video of the source and affected areas.
- Decide whether the guest can safely stay or needs to be relocated.
- Call a licensed plumber for the source and request a restoration referral for drying.
- Notify your insurer and any platform host-protection program per their rules.
Between bookings
- Check under sinks, toilet supply lines, and the water heater at each turnover.
- Use leak sensors with phone alerts.
- Replace rubber washer hoses with braided lines.
- Have the AC condensate drain serviced before summer.
How our referral works
We are a referral service, not a contractor. When you call or send a request, we connect you with an independent restoration contractor licensed by the CSLB who serves your city. You contract with and pay that contractor directly, and you are always welcome to choose someone else.
Related: water damage · slab leaks · burst pipes · mold · guides
Guides: What Tropical Storm Hilary Taught Valley Homeowners · Leaving for the Summer: A Leak-Prevention Checklist · Hard Water, Copper Pipes, and Pinhole Leaks · AC Condensate Leaks in Desert Homes
Common questions
Can you refer a contractor for a rental I don't live near?
Yes. The contractor can coordinate access with you, your cleaner, or your co-host.
Will my STR insurance cover it?
It depends on your policy. Ask your insurer or the platform's host program.
Request a referral
Four fields. We will call you back and refer you to an independent contractor. Our call line is coming soon.
Need a restoration contractor in the Coachella Valley?
Tell us what happened and we will refer you to an independent, licensed contractor.